SCOPE OF APPLICATION
The present General Conditions of Sale (GCS) apply, without restriction or reserve, to all sales concluded by the Seller with buyers wishing to purchase the products offered by the Seller on the site clean-sponge.fr.
The Products offered for sale on the site are Washable Cleansing Cotons.
The main characteristics of the Products (specifications, illustrations and indications of dimensions or capacity) are presented on the clean-sponge.fr website, which the Customer is required to read before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to stock availability.
These GCS are accessible at any time on the clean-sponge.fr website and will prevail over any other document.
The Customer declares to have taken knowledge of the present GCS and to have accepted them by checking the box envisaged for this purpose before the implementation of the procedure of order on line of the site clean-sponge.fr.
Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Customer.
The Products are supplied at the prices in force appearing on the clean-sponge.fr website, at the time of the registration of the order by the Seller.
Prices are expressed in Euros, excluding VAT and all taxes.
The prices take into account possible reductions that would be granted by the Seller on the site clean-sponge.fr.
These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
Prices include processing, shipping, transportation and delivery costs, which are charged under the conditions indicated on the site and calculated prior to placing an order.
Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. They will be charged to the purchaser.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.
It is up to the Customer to select on the clean-sponge.fr website the Products he wishes to order.
The offers of Products are valid as long as they are visible on the site, within the limit of available stocks.
The sale will be considered valid only after full payment of the price. It is up to the Customer to verify the accuracy of the order and to immediately report any error.
Any order placed on the site clean-sponge.fr constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order.
The Customer has 2 hours following the order to cancel it. After this time, it is impossible to cancel the order.
The Customer will be able to follow the evolution of his order on the site.
TERMS OF PAYMENT
The price is paid by secure payment, according to the following methods: credit card payment and online payment services (Paypal, Stripe).
The price is payable in cash by the Customer, in full on the day the order is placed.
The payment data are exchanged in encrypted mode thanks to the protocol by the approved payment service provider intervening for the banking transactions carried out on the clean-sponge.fr site.
The payments made by the Customer will be considered final only after effective collection by the seller of the sums due.
The salesman will not be held to proceed to the delivery of the Products ordered by the Customer if this one does not pay the price of it in totality under the conditions indicated above.
The Products ordered by the Customer will be delivered free of charge in metropolitan France, Canada, Switzerland and Belgium. Deliveries are made anywhere in the world with additional charges for delivery.
Deliveries are made within 2 to 30 working days depending on the delivery method chosen and the origin of the products, to the address indicated by the Customer when ordering on the site.
Delivery consists of the transfer to the Customer of physical possession or control of the product. The products ordered will be delivered in a single delivery, unless they come from different suppliers.
If the products ordered have not been delivered within 30 days after the indicative delivery date, for any other reason than force majeure or the Customer’s fault, the sale may be cancelled at the Customer’s written request under the conditions provided for in Articles L 216-2, L216-3 and L241-4 of the French Consumer Code, by registered letter or e-mail with acknowledgement of receipt. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, to the exclusion of any compensation or deduction.
Deliveries are made by an independent carrier, to the address mentioned by the Customer at the time of the order and to which the carrier can easily access.
The Customer is required to check the condition of the products delivered. He has a period of 10 days from delivery to make claims by e-mail, accompanied by all relevant evidence (including photos). After this period and failing to comply with these formalities, the Products shall be deemed to be in conformity and free of any apparent defect and no complaint may be validly accepted by the Seller.
The Seller shall reimburse as soon as possible and at its own expense the Products delivered for which the Customer has duly proven the lack of conformity or the apparent or hidden defects, under the conditions set forth in Articles L217-4 et seq. of the French Consumer Code and those set forth in these Terms and Conditions of Sale.
The transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products are therefore at the Seller’s risk.
Mailing address for product return :
32 route d’Agde
TRANSFER OF OWNERSHIP
The transfer of ownership of the Seller’s Products to the Customer shall only take place after full payment of the price by the Customer, regardless of the delivery date of said Products.
RIGHT OF RETRACTION
According to the terms of article L221-18 of the Consumer Code :
“The consumer has a period of fourteen days to exercise his right to withdraw from a contract concluded at a distance, following telephone or off-premises canvassing, without having to give reasons for his decision or incur costs other than those provided for in Articles L. 221-23 to L. 221-25.
The time limit mentioned in the first paragraph shall run from the day :
1° From the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4 ;
2° From the receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal as from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or the last part.
In the case of contracts providing for the regular delivery of goods over a defined period of time, the period shall run from the receipt of the first good”.
The right of withdrawal can be exercised online, using the and also available on the site or any other statement, unambiguous, expressing the willingness to withdraw.
Attention: email@example.com; if you wish to withdraw by e-mail.
I hereby notify you of my withdrawal from the contract for the sale of the following good(s):
● – Name(s) and reference(s) of the item(s) :
● – Ordered on :
● – Received on :
● – Order N° :
Name of the customer at the origin of the order :
Address of the customer at the origin of the order:
Signature of the customer in case of notification of this form on paper :
Returns must be made in their original condition and complete (packaging, accessories, instructions …) allowing them to be remarketed as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products are neither taken back nor reimbursed.
The costs of return remain at the expense of the Customer.
Reimbursement shall be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set forth in this Article.
LIABILITY OF THE SELLER – WARRANTIES
The Products supplied by the Seller benefit from :
The legal guarantee of conformity, for Products that are defective, damaged or do not correspond to the order (articles L217-4, L217-5 and L217-12 of the French Consumer Code)
Art. L. 217-4. “The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter was made at his expense by the contract or was carried out under his responsibility”.
Art. L 217-5. “The goods are in conformity with the contract:
1° If it is fit for the use usually expected of a similar good and, where appropriate :
If it corresponds to the description given by the seller and possesses the qualities which the seller has presented to the buyer in the form of a sample or model;
If it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° Or if it presents the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s knowledge and accepted by the latter.
Art. L. 217-12. “The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.
The legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use (Articles 1641 and 1648 paragraph 1 of the Civil Code).
Article 1641. “The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known about them”.
Art. 1648 – paragraph 1. The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect”.
In order to assert its rights, the Customer must inform the Seller, by e-mail, of the non-conformity of the Products or the existence of latent defects as of their discovery.
The Seller shall reimburse the Products or parts under warranty that are found to be non-compliant or defective within 30 days following the Seller’s discovery of the lack of conformity or latent defect.
The Seller shall not be held liable in the following cases:
Non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer’s responsibility to verify.
In case of misuse, professional use, negligence or lack of maintenance on the part of the Customer, such as normal wear and tear of the Product, accident or force majeure.
The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the seller.
The Seller’s warranty is, in any event, limited to the reimbursement of Products that do not conform or are affected by a defect.
The present GTC and the operations resulting from them are governed by and subject to French law.
For any complaint, please contact the Seller by email (firstname.lastname@example.org).